Guide
GDPR-safe messaging for EU companies
Every EU company that handles personal data has GDPR obligations — and everyday messaging is where a lot of that data actually lives. Client names, case details, health information and financial records flow through chats and shared files constantly. This guide explains how the way you run messaging affects your GDPR posture, in plain terms.
This is general information, not legal advice. Consult your DPO or legal counsel for your specific obligations.
Where GDPR and messaging meet
Several GDPR principles map directly onto how a communications tool is built and hosted:
- Security of processing (Art. 32) — appropriate technical measures such as encryption. End-to-end encryption is a strong, demonstrable control.
- Data minimisation & purpose limitation — not mining or repurposing message content for ads or analytics.
- Controller vs processor — the more you self-host, the more your organisation is the controller, reducing exposure via third-party processors.
- International transfers — knowing exactly where data is processed makes transfer questions answerable rather than opaque.
How self-hosted, encrypted messaging helps
- Encryption as a documented control. End-to-end encryption on the audited Matrix protocol gives you a concrete measure to point to for Article 32.
- You decide where data lives. A dedicated instance means personal data is processed on infrastructure you choose, simplifying transfer and hosting questions.
- No secondary use. No ads, no profiling, no scanning of content for unrelated purposes.
- Access governance. An admin console lets you manage who has access and revoke it promptly — supporting accountability.
How Sovryk fits in
Sovryk gives EU firms encrypted messaging, calls, screen sharing and file sharing on a dedicated instance they control. Because you host it, your organisation stays the data controller, encryption is on by default, and there's no third party mining your content. For firms also concerned about mandatory scanning proposals, read our Chat Control alternative guide.
Frequently asked questions
Does encryption make us automatically GDPR-compliant?
No single tool makes you compliant. Encryption and self-hosting are strong supporting measures, but GDPR is an organisational programme. Sovryk gives you better technical controls to build on.
Can we host data in a specific region?
Yes. Dedicated instances can be hosted in the region you choose, which helps with transfer and residency questions.
Do you provide documentation for audits?
Dedicated plans include compliance and audit support, including documentation of the security measures in place.